FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Complimentary Shipping

At Mon Dieu Fine Jewelry, we are pleased to offer complimentary insured shipping on all qualifying orders.

Every shipment is fully insured and carefully packaged to ensure your jewelry arrives safely and beautifully. For your security, an adult signature is required upon delivery.

Each piece is either Ready to Ship or Made-to-Order. The estimated shipping timeframe is displayed on each product page and will also be included in your order confirmation.

Ready-to-Ship Collection

Our Ready-to-Ship collection features select pieces that are available for immediate dispatch.

Orders typically ship within 1–5 business days after payment verification.
Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
Complimentary insured shipping is included on all eligible orders.
Expedited shipping options may be available upon request, subject to destination and carrier availability.

Made-to-Order Jewelry

Many of our fine jewelry pieces are individually handcrafted specifically for you.

Production typically requires 2–4 weeks, depending on the design and craftsmanship involved.
An estimated shipping date will be provided on the product page, during checkout, and in your order confirmation.
Every piece undergoes a meticulous quality inspection before shipment to ensure it meets Mon Dieu’s exacting standards.
Once completed, your order will be shipped via our insured delivery service at no additional cost.

Please note that selecting expedited shipping does not shorten the handcrafted production time.

Shipping Policies

To protect every purchase, the following policies apply:

An adult signature is required upon delivery for all orders.
We ship only to verified residential or business addresses.
We are unable to deliver to P.O. Boxes.
Shipping addresses cannot be changed once an order has been placed for security reasons.
After your order has shipped, we cannot redirect packages to an alternate address.
If delivery cannot be completed after multiple carrier attempts, the package will be returned to Mon Dieu Fine Jewelry. Our Client Care team will contact you regarding reshipment.
Responsibility for the shipment transfers to the customer once the package has been accepted by the shipping carrier.
Mon Dieu Fine Jewelry is not responsible for delays caused by weather conditions, customs processing, carrier delays, or incorrect shipping information provided during checkout.

International Shipping

Mon Dieu Fine Jewelry proudly ships to customers worldwide.

International shipping availability varies by destination. Shipping costs, customs duties, taxes, and delivery times will be calculated and displayed during checkout based on your location.

Where available, we ship using trusted international carriers to ensure secure and reliable delivery.

Please note:

Customs duties, import taxes, and local fees may apply depending on your country’s regulations unless otherwise stated at checkout.
Delivery times vary by destination and customs clearance.
Customers are responsible for complying with local import regulations.

If your country is not currently available during checkout, please contact our Client Care team, and we will be happy to explore available shipping options.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number so you can monitor your shipment every step of the way.

Need Assistance?

If you have any questions regarding shipping, delivery timelines, or international orders, our Mon Dieu Client Careteam is always delighted to assist you.

We are committed to ensuring that every Mon Dieu experience reflects the exceptional craftsmanship, care, and service our clients deserve.

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30-Day Returns

At Mon Dieu, we want you to love every piece you receive. If your purchase isn't quite right, eligible items may be returned within 30 days of delivery for a refund or exchange.

To qualify for a return, your item must be:

Unworn and in its original condition
Returned with all original packaging, tags, and included materials
Accompanied by proof of purchase

Once your return request is approved, your item must be shipped within 7 days using the provided return instructions.

Holiday Extended Returns

To make holiday gifting easier, orders placed during our holiday return window may be eligible for extended returns. Holiday return dates will be announced each season on this page.

Return Eligibility

The following items are not eligible for return:

Custom or personalized jewelry
Engraved pieces
Made-to-order items
Gift cards
Final sale or clearance items

Any item showing signs of wear, damage, alteration, or repair may not be accepted for return.

Mon Dieu reserves the right to refuse returns that do not meet our return policy requirements.

Refunds

Once your return has been received and inspected, we'll notify you of the approval status.

Approved refunds will be issued to your original method of payment. Please allow:

Up to 5–7 business days for return processing after delivery to our facility.
Additional time for your bank or credit card provider to post the refund to your account.

Original shipping charges (if applicable) are non-refundable.

Exchanges

Need a different size or style? We're happy to help.

Eligible items may be exchanged within 30 days of delivery, subject to product availability.

If your preferred item is unavailable, we can issue a refund or store credit in accordance with this policy.

How to Start a Return

To begin a return, please contact our Customer Care team with your order number and reason for the return.

Once your request is approved, you'll receive return instructions and, if applicable, a prepaid return shipping label.

Please package your jewelry securely in its original packaging before shipping.

For security reasons, do not write words such as "jewelry" or "valuable" on the outside of the package.

Return Shipping

If a prepaid return label is provided, please use the authorized shipping method listed in your return instructions.

If you choose to ship using your own carrier, Mon Dieu is not responsible for items lost, stolen, or damaged during transit. We recommend using a fully insured shipping service with tracking and signature confirmation.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Questions?

Our Customer Care team is here to help.

Please contact us through our Contact page or email us at support@mondieu.com (replace with your preferred email) for assistance with returns, exchanges, or any questions regarding your order.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.